Pre sales service
1. Provide professional consultation: provide customers with information consultation on products, price, technology, industry solutions, etc. the consultation channels include network, telephone, letter, door-to-door and other channels;
2. Providing sample service: making samples for customers free of charge and mailing;
3. Provide investigation reception: customers can make an appointment to visit the company and visit the company's site in person. The company provides professional reception personnel.
Service in sale
1. Integrity and fairness: no matter the contract amount or the new or old customers, we will treat them honestly and fairly;
2. Guarantee quality and quantity: strictly implement the terms of the contract, and we will strictly abide by the product standards and carry out multiple quality inspection for each equipment ordered by customers.
1. Wuhan Ruifeng optoelectronics is responsible for free installation and debugging of the equipment purchased by customers, as well as free training of technical personnel of users, so as to ensure that users can master the operation methods of the equipment as soon as possible and put them into use as soon as possible;
2. Wuhan Ruifeng optoelectronics provides one-year free warranty and lifelong maintenance for the products purchased by users. During the warranty period, equipment failure and machine parts damage (except for human factors and force majeure) shall be repaired by our company for free, and the required replacement parts shall be provided by the company free of charge (except for consumables). If the warranty period is exceeded, the maintenance cost will be charged only according to the cost price;
3. The response time of after-sales service is 24 hours. The after-sales engineer gives a clear reply or arrives at the equipment site within 24 hours after receiving the user's repair call. If the fault is not eliminated, the maintenance personnel will not withdraw;
4. Wuhan Ruifeng optoelectronics will visit all customers regularly every year and provide technical support services at any time.
Let the customer satisfaction, provides the first-class product, the first-class quality and the first-class service for the customer.
Professional: professional team provides professional service
Enthusiasm: treat every customer warmly from beginning to end
Fairness: regardless of the amount of the contract, regardless of the old and new customers are treated fairly
High efficiency: high efficiency, respect every minute of customers
Preciseness: rigorous attitude and work style
Responsibility: have a sense of responsibility and put customer needs in the first place
Pre sales telephone number: 027-67845207
Service telephone number: seventeen billion seven hundred and ninety-eight million two hundred and thirty-five thousand eight hundred and eighty-one